⚡Are You Ready To Wear Our Lightning Shoes?
How do I know what size I am?
Please guide yourself by the size chart according to your foot length. It’s recommended to order the next size up if you are in between sizes.
How long is the processing time?
We process orders Monday – Friday. Please allow 24-72 hours for us to pack and inspect your shoes.
What is the shipping time?
①. Countries can be delivered within 3-10 days include:
United States, Australia, Canada, United Kingdom, Germany, France, Italy, Spain, Japan, Austria, Belgium, Denmark, Finland, Ireland, Luxembourg, Netherlands, Poland, Portugal, Sweden, Singapore, New Zealand, Mexico.
②. The rest of the countries need to be delivered in 10-15 days.
What is the return policy?
We are committed to providing our customers with high quality shoes. Shop safely and secure knowing all of our light up shoes come backed by a 90-day warranty.
We also offer hassle free and easy returns.
You have 30-days from the date of delivery to request a return. If you would like to exchange your shoes we will be happy to help you or if you are not satisfied with your purchase just return the shoes back to us for a refund. We strive for every customer to be happy with their purchase.
What is the 90 day warranty?
We are committed to providing our customers with high quality products. Shop safely and secure knowing all of our light up shoes batteries come backed by a 90-day warranty. Warranty is effective on the date of purchase and covers our led shoes.
If you are having issues you may submit a request using our form or live chat. You will then be sent instructions to test your shoes to confirm the battery is the cause of the issue. If we determine that is the cause we will send you a replacement battery which you can easily insert into your shoes.
*You have the option to extend the warranty to 365-days for $4.99 before checkout.
Where do you ship from?
Our warehouses are located across the United States and Shanghai. Depending on the destination and availability of your item we will ship from fastest location possible.