Frequently Asked Questions

We are here to provide you with more information, answer any questions you may have.

Q: Refund Policy?

We stand behind our products. If for any reason you are not completely satisfied with your products, we offer a full refund. Send us an email to support@GoLightUpShoes.com or give us a call at +1-917-6755158 and one of our Customer Support Advocates will help you out. We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

Q: Shipping Time?

We currently can ship to international destinations due to our powerful distribution network.


①. Countries can be delivered within 3-15 days include:

United States, Canada, United Kingdom, Australia, Germany, France, Italy, Spain, New Zealand.


②. The rest of the countries need to be delivered in 15-30 days.


*Please well note that we will send the shipment information and tracking number by email once the shipment information updated.

Q: What If it doesn't work?

Obviously, results can vary and we want you to be 100% satisfied. That's why we offer a full refund in case the product does not work as it should. It's simple as that! We value customer satisfaction above anything else.

Q: Warranty?

We offer a 90 day warranty. If within this time the product became defective under normal use, you will receive a full refund. It's simple as that! We value customer satisfaction above anything else.

Q: What If I don't like it?

We offer a 30 day satisfaction guarantee. If you don't like the product after all, you can return the product within 30 days and you will receive a full refund. It's simple as that! We value customer satisfaction above anything else.

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